At Shadwell Dental Care we aim to provide all of our patients with excellent care and to achieve this, we kindly ask for your cooperation. If you cannot attend your appointment, we request that that you give as much notice as possible. We require at least 48 hours’ notice so that we can allocate the time to someone else who may need that appointment. If you fail to attend or make short notice cancellations (without giving the practice 24 hours’ notice) on three occasions, this will result in a charge of £2 per minute. The charge will depend on the length of the appointment missed.

Practice Protocol:

In the first instance of an FTA or a short notice cancellation, an SMS or email will be sent to the patient informing them of their missed appointment.

If the patient FTA’s or cancels short notice for the second time, we will send an email or letter to the patient informing them of their missed appointment details and that there will be a charge if a further appointment is missed/cancelled at short notice.

In the event of a third FTA/short notice cancellation, a charge will be applied to the patient’s record of £2 per minute and the patient will be unable to make any further appointments until this is settled. The charge will depend on the length of the final missed appointment.

We send reminders to all of our patients 48 hours prior to their appointment. We appreciate that sometimes the cancellation of appointments are unavoidable, but we ask that you give as much notice as possible to enable us to provide a gold standard of care to all of our patients.

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What our patients say!

Such care and attention to detail. Excellent and highly recommended.

Gary Brennan

Superb practice, highly recommended.

Elizabeth Kvammen

Good private dentists.

David Israel

A confident smile! Sports damage meant that I needed a bridge to my front smilers which, despite the occasional repairs, lasted for a very long…

Colin Morton-Aggett

I want to thank you for the excellent care you have provided to me and my teeth. You have been so patient, kind and careful.…

Mrs K Jones

Another amazing filling and customer service from Shadwell Dental Care, Patrick is brilliant. Would highly recommend this dental practice. Thank you again for an amazing…

Tom Wilson

Over the years I have had a lot of dental work, when my dentist of 20 years moved practice I checked dentists around Yorkshire, decided…

Neil

I just wanted to email to say a huge ‘thank you’ to your team. I have recently joined the practice and have been made to…

Rachael

I am always made to feel comfortable. The reception team is friendly and always personable. Emma is a great hygienist. Patrick is fantastic, knowledgeable and…

Rebekah

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Dr Robert Montgomery

Principal Dentist / Practice Owner

Dr Patrick Duthie

Associate Dentist

Dr Sabah Hussain

Associate Dentist

Emma Bowers

Hygienist / Therapist

Loi Mach

Hygienist / Therapist

Nikki McDermott

Practice Manager

Carrie Ann Stenning

Lead Dental Nurse

Karen Elsey

Dental Nurse

Kelly Morris

Dental Nurse

Nokuthula Moyo-Ngonga

Dental Nurse

Olivia Hunter

Trainee Dental Nurse

Charlotte Butterfield

Receptionist/Dental Nurse

Ruth Kay

Receptionist

Karen Wharam

Receptionist

Teresa Smith

Receptionist